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Privacy Policy

Effective Date: August 21, 2026

Your privacy is important to us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our application.

1. Information We Collect

  • Phone Number: Collected for sign-in purposes to verify your identity.
  • First Name and Last Name (or Full Name): To personalize your user experience.
  • Profile Picture: Optional, for enhancing your profile within the app.
  • Notification Access: We request permission to send you notifications relevant to your account and app activities.
  • Marketplace Activity: Saved products and businesses, franchise inquiries, preferred territory, budget, timeline, and the consent choices recorded when you submit an inquiry.
  • Device Information: App installation, platform, version, and push token information used for security, reliability, and notifications.

2. How We Use Your Information

We use the information we collect to:

  • Authenticate and secure your account.
  • Personalize your app experience.
  • Communicate important updates and notifications.
  • Improve our services based on user feedback and usage patterns.
  • Comply with legal obligations and regulatory requirements.

3. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following cases:

  • Legal Requirements: To comply with legal obligations, court orders, or legal processes.
  • Service Providers: With trusted partners who assist us in operating the app, under strict data protection agreements.
  • Consent: With your consent or at your direction.
  • Participating Businesses: When you submit a franchise inquiry, we share the inquiry details and consent snapshot with the business you selected so it can respond. We do not share an inquiry with unrelated merchants.

4. Data Security

We implement robust security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include encryption, secure servers, and restricted access to personal data.

5. Your Privacy Rights

You have the right to:

  • Access, update, or delete your personal information.
  • Withdraw consent for data processing at any time.
  • Contact us regarding any privacy concerns.
  • Lodge a complaint with a data protection authority if you believe your data privacy rights have been violated.

6. Children's Privacy

Deep is not intended for use by individuals under the age of 18, and we do not knowingly collect personal information from individuals under 18. If we become aware that we have inadvertently received personal information from a user under the age of 18, we will delete such information from our records.

7. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any changes will be posted within the app with an updated effective date. We encourage you to review this policy periodically.

8. Contact Us

If you have questions, requests, or concerns about this Privacy Policy, contact Itemcount Technology Inc. at support@itemcount.io.

By using Deep, you acknowledge this Privacy Policy.